FAQs

At Bluk's, we offer convenient payment options to ensure a smooth shopping experience. You can easily make payments through Cash on Delivery (COD), allowing you to pay for your order when it arrives at your doorstep.

At Bluk's, we believe in complete transparency. There are no hidden charges or unexpected fees. The total amount, including any applicable shipping costs, is clearly displayed at checkout before you confirm your order. You only pay the amount shown on your screen, ensuring a hassle-free shopping experience.

If your product arrives damaged or defective, please contact us within 48 hours of delivery. Our team will guide you through the process of returning or replacing the item. After we receive the product, it will undergo an inspection, and based on the findings, we will proceed with a replacement or a refund.

Refunds or replacements will only be processed after verifying that the complete product, along with its original packaging and accessories, is returned. Any missing or additionally damaged items that were not reported will result in a deduction from the refund amount.

Please note that refunds or replacements will not be issued for products that are free from defects, based on personal preferences regarding appearance, minor variations in color, or sound quality.

If the product you receive does not match your order in terms of description, color, or type, please contact our team immediately. We will arrange a replacement for you and provide a reverse pickup service to collect the incorrect item. Our goal is to ensure you receive exactly what you ordered without any inconvenience.

If you are not satisfied with your purchase, you can request a return or replacement. Please note that the shipping charges for returns due to personal preference or non-satisfaction will be borne by the customer. Once your replacement request is processed, we will inform you about the expected delivery time for the new item after completing the necessary formalities.

Orders are typically delivered within 1 to 2 business days for Karachi, 3 to 4 business days for major cities, and 4 to 5 business days for other areas. Please note that these timeframes are approximate and may be extended during public holidays or due to unforeseen circumstances.

Orders are delivered between 9:00 AM and 6:00 PM, Monday to Saturday. Please ensure that someone is available at the specified address to receive the order. If you're unavailable, you can request a family member or friend to collect the package on your behalf.

Once your order is confirmed, it will be processed and dispatched. We partner with reliable courier services to ensure timely and safe delivery of your products to your doorstep.

If the product you're looking for is out of stock, simply visit the product page and activate the "Product Alert" feature. You will receive a notification as soon as the product is back in stock, ensuring you're the first to know.

Yes, your order information is fully secured. We ensure that all your personal details, including your shipping address and contact information, are kept safe with us. Your privacy and security are our top priority, ensuring a smooth and secure shopping experience every time you place an order with us.